About Us
Welcome to Kay Bonita Jewelry!
We are passionate about creating timeless, elegant jewelry pieces that celebrate life's special moments. Our collection features an array of exquisite rings, necklaces, bracelets, and earrings made from the finest material. We believe in the beauty of individuality to make every piece uniquely yours. Our commitment to quality and customer satisfaction is at the heart of everything we do. Discover the perfect piece to express your unique style and cherish forever with Kay Bonita Jewelry.
Frequently Asked Questions
Products
What materials are your jewelry products made from?
- Gold is a popular choice for jewelry due to its beauty and durability. It comes in various purity levels, including 24K (pure gold), 18K, 14K, and 10K, with lower karat numbers indicating a higher percentage of alloyed metals.
- Silver – Sterling silver (usually marked as 925) is commonly used for jewelry. It is an alloy of silver containing 92.5% pure silver and 7.5% other metals, typically copper.
Can I customize or personalize jewelry items?
Yes, we offer customization options for many of our jewelry items. At Kay Bonita, we understand that personalization adds a special touch to your jewelry. Many of our pieces can be customized to reflect your unique style and sentiments.
What is the quality and purity of your metals (e.g.14K gold)?
Our gold jewelry is available in various purity levels, including 14K, 18K, and 24K. 14K gold: This is a popular choice, consisting of 58.3% pure gold, alloyed with other metals for added strength and durability. We also have gold overlay jewelry, also known as gold-filled. It has a thick layer of gold bonded to a base metal, making it durable and resistant to tarnish. In contrast, gold-plated jewelry features a thin layer of gold applied to a base metal, providing a similar look to solid gold but being less durable and more prone to wear.
Do you offer a warranty or guarantee on your products?
Absolutely, your satisfaction is our priority. We provide a comprehensive warranty on our jewelry items. We are confident in the durability and beauty of our jewelry. Therefore, we offer 7 days warranty, ensuring that your purchase is protected against manufacturing defects.
Are your jewelry items nickel-free or hypoallergenic?
Yes, our jewelry items are nickel-free and hypoallergenic. We want everyone to enjoy our jewelry without worry. That's why we've ensured that it's suitable for those with sensitive skin.
Shipping
What is the estimated delivery time for standard shipping?
The estimated delivery time for standard shipping is typically 14 days from the date of your order. Our standard shipping option ensures that your jewelry arrives in a timely manner, allowing you to enjoy it sooner.
Can I track my order during shipping?
We offer order tracking to keep you informed every step of the way. Our tracking system lets you follow your package's journey, providing real-time updates for your peace of mind.
What happens if my order is delayed or lost during shipping?
We apologize for any inconvenience. Please reach out to our customer support team, and we will investigate the issue promptly to provide you with an update on the status of your shipment. Rest assured, we'll work to ensure your order reaches you as soon as possible.
Orders
Can I change or cancel my order after it's been placed?
Yes, but please keep in mind that orders that have already been shipped cannot be changed or canceled. Contact our customer support team for guidance.
What happens if my order is delayed or lost during shipping?
We apologize for any inconvenience. Please reach out to our customer support team, and we will investigate the issue promptly to provide you with an update on the status of your shipment. Rest assured, we'll work to ensure your order reaches you as soon as possible.
What is the estimated delivery time for my order?
The estimated delivery time for your order depends on your location and the shipping method you choose during checkout. We offer standard shipping, which typically takes 5 to 10, and expedited shipping, which can arrive in 10 days. For precise delivery estimates, please refer to the shipping information provided during the checkout process.
How can I track my order's shipping status?
You can track your order by using the tracking number provided in the shipping confirmation email we sent you.
What happens if my order arrives damaged or is missing items?
We understand that delays can be frustrating, and we apologize for any inconvenience caused. If your order is delayed during shipping, please contact our customer support team. We will work diligently to address the issue by initiating an inquiry with the shipping carrier and keeping you updated on the progress until your order is safely delivered to you.
Contact us
Have more inquiries? We're happy to assist you! Feel free to reach out through our contact form or drop us an email at admin@kaybonita.com. You can expect a response within 24 to 48 business hours.